Booking Terms & Conditions
Everything You Need To Plan With Confidence
Booking an Indalo Adventures trip is the beginning of something extraordinary. This page walks you through everything you need to know before you reserve your spot, from payments and cancellations to travel insurance and what to expect on the ground. We believe in full transparency, so you can arrive prepared and focused on the experience ahead.
"Our conservation trip to South Africa, was truly unforgettable. Everything was thoughtfully arranged and completely seamless. Every day felt special and purposeful. This trip exceeded all expectations. I can't recommend Heather and Custom Trails highly enough."
Michelle G.
Let's Get Your Ready
A little planning goes a long way when you are headed somewhere as wild and remote as South Africa or Botswana. Here is everything you need to know to book with confidence, travel prepared and make the most of your Indalo experience.
Indalo Adventures — Booking Terms & Conditions
By booking an Indalo Adventures trip and submitting your deposit, you acknowledge and agree to the following Terms & Conditions.
Booking & Payment
A $1,000 per person non -refundable deposit is required to secure your reservation. The remaining balance is due 8 weeks prior to departure and may be paid in installments or in full.
Failure to pay the balance by the due date may result in cancellation of your reservation and forfeiture of payments made.
Cancellations
All cancellations must be submitted in writing.
Deposit: Non-refundable.
More than 8 weeks before departure: Payments made beyond the deposit may be refunded.
Within 8 weeks of departure: All payments are non-refundable.
In the event of an emergency more than 8 weeks before departure, Indalo may, at its discretion and subject to availability, offer the option to transfer eligible payments to a future trip or consider a refund on a case by case basis.
If Indalo cancels an entire trip and cannot reasonably reschedule it, payments made directly to Indalo for the trip will be refunded. Expenses booked independently, including airfare and insurance, are not the responsibility of Indalo.
Travel Insurance
Comprehensive travel insurance is mandatory. Travelers are responsible for obtaining appropriate coverage for trip cancellation/interruption, medical emergencies, emergency evacuation and other unexpected travel expenses.
Indalo does not provide or sell travel insurance.
Indalo Adventures & Custom Trails
Indalo Adventures serves as the organizer and host of its conservation travel experiences. Indalo coordinates bookings and payments, assists with trip planning and provides guest support.
Custom Trails is the independent in-country tour operator responsible for arranging and managing accommodations, ground transportation, professional guides and conservation activities.
Itinerary & Conservation Activities
Working conservation is dynamic. Wildlife movements, veterinary needs, weather, road conditions, safety considerations and conservation priorities may require itinerary or activity changes.
Specific wildlife sightings, conservation procedures and opportunities for hands-on participation cannot be guaranteed. Reasonable changes to the itinerary do not constitute cancellation of the trip.
Traveler Responsibility
Indalo trips may include remote locations, rustic accommodations, uneven terrain, extended periods in safari vehicles, bush walking, early mornings, late evenings, changing weather and working wildlife conservation activities.
Travelers agree to follow the instructions of Indalo, Custom Trails, professional guides, veterinarians, reserve staff and conservation personnel at all times. Additional waivers or indemnity forms may be required for participation.
Acceptance
Payment of your deposit confirms that you have read, understood and accepted these Booking Terms & Conditions.
Ready to Reserve Your Place?
Whether You Are Ready to Book or Just Starting to Dream, We Want to Hear From You.